Privacy Policy

Privacy PolicyLast Updated: May 28, 2026

At Elite Bag Vault, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website EliteBagVault.com, create an account, or rent luxury bags from us.By using our services, you agree to the practices described in this Privacy Policy.

1. Who We AreElite Bag Vault
13 Goldsmid Road
Brighton & Hove BN3 1QA
United Kingdom

If you have any questions about this Privacy Policy, please contact us at via the contact page.

2. Information We CollectWe collect the following categories of personal information:Information You Provide Directly:
  • Account information (name, email address, password)
  • Contact and shipping details (full name, delivery address, phone number)
  • Payment information (processed securely via our payment provider)
  • Government-issued ID and proof of address (for verification)
  • Rental preferences and communications with us
Information Collected Automatically:
  • Device and usage data (IP address, browser type, operating system)
  • Cookies and tracking technologies
  • Analytics data (pages visited, time spent, clickstream)
Rental-Specific Information:
  • Details of bags rented, rental periods, and return status
  • Inspection photos and condition reports
3. How We Use Your InformationWe use your personal data for the following purposes:
  • To process and manage your rental bookings
  • To arrange DPD collection and delivery of bags
  • To verify your identity and prevent fraud
  • To process payments and refunds
  • To communicate with you about your orders and account
  • To provide customer support
  • To improve our website and services
  • To send marketing communications (only with your consent)
  • To comply with legal obligations
4. Legal Basis for Processing (UK GDPR)We rely on the following legal bases:
  • Performance of a contract (processing your rentals and deliveries)
  • Legitimate interests (improving our services, fraud prevention, marketing)
  • Legal obligation (keeping financial records, responding to law enforcement)
  • Consent (for marketing emails and non-essential cookies)
5. Sharing Your InformationWe may share your personal data with:
  • Service Providers: DPD (for delivery), payment processors (e.g. Stripe), website hosting, email services
  • Professional Advisors: Lawyers, accountants, or auditors when required
  • Legal Authorities: When required by law or to protect our rights
We do not sell your personal data to third parties.

6. International Data TransfersYour data is primarily processed in the United Kingdom. Where we use service providers outside the UK, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your data.

7. Data SecurityWe implement appropriate technical and organisational measures to protect your personal data, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.

8. Your Data Protection Rights (UK GDPR)You have the following rights:
  • Right to access your personal data
  • Right to rectification (correct inaccurate data)
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent at any time
To exercise any of these rights, please contact us at [your email address].

9. Cookies and TrackingWe use cookies to enhance your experience, analyse website traffic, and personalise content. You can manage your cookie preferences through our cookie banner or your browser settings.For more details, please see our Cookie Policy.

10. Data RetentionWe keep your personal data only as long as necessary for the purposes outlined in this policy or as required by law (typically 6 years for financial records).

11. Children’s PrivacyOur services are not intended for individuals under 18 years of age. We do not knowingly collect data from children.

12. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date.13. Contact UsIf you have any questions or concerns about this Privacy Policy or our data practices, please contact us via the contact page or hello@elitebagvault.com. 

Address: Elite Bag Vault, 13 Goldsmid Road, Brighton & Hove BN3 1QA, United Kingdom